Contact Us

We're Here to Support You 24/7

At **Global Bush Travel**, your journey is our priority. Whether you need assistance before, during, or after your trip, our dedicated customer support team is available around the clock via chat and phone to ensure a seamless travel experience.

Booking Services & Special Circumstances

We understand that unexpected situations happen. If you need to cancel due to unforeseen medical emergencies (such as illness, hospitalization, or family bereavement), please submit your cancellation request with supporting documents within one week. Our team will work diligently to assist you in negotiating the best possible resolution.

Emergency Assistance

Should you experience any travel disruptions—**lost baggage or ID, illness, accidents, or other emergencies**—our **24/7 emergency support** is ready to provide immediate help to get your trip back on track.

Advance Compensation Policy

If an issue arises due to our fault, Global Bush Travel commits to investigating promptly and providing **advance compensation** when appropriate, ensuring your peace of mind throughout your journey.

Hotels & Accommodations Guarantee

Booking Changes: If your confirmed hotel booking is changed or unavailable, we'll work closely with the property to arrange an equivalent or better accommodation at **no additional cost** to you.
No Room on Arrival: Should no room be available upon check-in, contact us immediately. We'll coordinate alternative accommodations of the same standard nearby and cover any price differences up to the cost of your original first night's stay.
Compensation: Verified claims will be processed promptly, so please retain all invoices and payment receipts.

Please note our detailed room guarantee terms and conditions are available upon request.

Flight & Travel Guarantees

Price & Booking Assurance: We guarantee the price of your flight after payment confirmation and will compensate you if errors on our part cause ticket issues.
Flight Disruptions: If you miss your flight due to our fault, we will support you with compensation, including refunds or replacement tickets where applicable.
Flight + Hotel Packages: Free cancellation of hotel bookings is available if you cannot arrive due to flight cancellations or delays beyond your control.
Train and Car Rental Bookings: We strive to guarantee your booking and will assist and compensate where service faults occur.

Airport Transfers & Tours

Airport Transfers: If your driver arrives late or your service cannot be provided, we offer compensation or a full refund plus additional compensation as appropriate.
Tours & Attractions: If you encounter issues with your booked tickets due to our fault, you can purchase entrance tickets directly and receive a full refund plus compensation.

How to Reach Us

For any inquiries or assistance, our dedicated customer support team is just a message or call away.

Live Chat:Available 24/7 on our website
Phone: (+237) 677 24 66 24
Email:info@globalbushtratour.com

Your satisfaction is our mission. We're committed to providing timely, effective solutions so you can travel with confidence.